- Digital Product Delivery
Upon successful completion and verification of your transaction, the digital content (in-game items, levels, or premium features) will be delivered immediately to your registered user account.
Delivery Method: Once the payment is processed, the digital content is automatically unlocked and accessible within your game profile. An automated confirmation email detailing your transaction reference will be sent to the email address provided during purchase.
Device Compatibility: Our digital content is optimized for modern web browsers supporting HTML5. We recommend using the latest versions of Chrome, Firefox, Safari, or Edge on desktop or mobile devices with a stable internet connection for an optimal experience.
- Waiver of Right of Withdrawal
In accordance with the EU Consumer Rights Directive regarding the supply of digital content, by completing your purchase and initiating the download or access of your digital item, you expressly acknowledge and agree that:
Immediate Access: You request that the supply of the digital content begins immediately upon payment confirmation.
Waiver of 14-Day Cooling-Off Period: You explicitly consent that, by accessing the content, you forfeit your statutory right of withdrawal (the 14-day “cooling-off” period) under European law, as the performance of the service has commenced with your prior express consent.
- Limited License & Intellectual Property
Your purchase grants you a personal, non-exclusive, non-transferable, and revocable limited license to access and use the purchased digital content solely for your private, non-commercial entertainment purposes within the Triotiletap game environment.
Ownership: You do not acquire any ownership interest, title, or proprietary rights in the digital items or the game content. All game code, visual assets, music, animations, and branding associated with Triotiletap remain the exclusive property of the operator.
Prohibited Use: Any unauthorized extraction, reproduction, redistribution, modification, or commercial exploitation of any game materials is strictly prohibited. Any violation of these terms will result in the immediate termination of your access license and potential account suspension.
- Transaction Integrity
We maintain rigorous internal systems to verify all purchases. Our internal records serve as the definitive account of all transactions. Please ensure that your account details are accurate before finalizing any purchase.
Finality of Sales: Given the nature of immediate digital delivery, all sales are non-refundable. However, we guarantee that all items will be functional as described. In the event of a documented technical delivery failure, we will issue a credit or manual adjustment to your account.
Dispute Resolution: Before initiating any dispute with your card issuer, please contact our support team at connect@triotiletap.com. We are committed to resolving any technical issues regarding digital item delivery within 24 hours. Most issues (such as delayed item synchronization) can be resolved immediately without the need for a payment dispute.
Billing Descriptor: Please note that your bank statement will show the transaction aswww.triotiletap.com. Please verify this before initiating a dispute.
- Company Information & Contact
Triotiletap is a brand operated under the jurisdiction of New Zealand law. Should you have any inquiries regarding your purchase or our services, please contact our support team:
Registered Address: Floor 3, 45 Courtenay Place, Te Aro, Wellington 6011, New Zealand
Customer Support Email: connect@triotiletap.com
Telephone: +64 43848868