This Privacy Policy describes how Triotiletap (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit or interact with our website at www.triotiletap.com.
- Data Controller
For the purposes of the General Data Protection Regulation (GDPR) and the New Zealand Privacy Act 2020, the data controller is:
Triotiletap
Floor 3, 45 Courtenay Place, Te Aro, Wellington 6011, New Zealand
Contact Email: connect@triotiletap.com
Phone: +64 43848868
- Information We Collect
We collect information that you voluntarily provide to us when you interact with our gaming services, including:
Contact Information: Your name and email address when you correspond with our support team.
Technical Data: Information about your device, browser type, and interaction patterns with our web-based games to ensure service stability.
- Purpose and Legal Basis for Processing
We process personal data based on the following legal grounds:
Performance of a Contract: To provide access to our digital gaming content.
Legal Obligation: To comply with applicable tax, accounting, and regulatory requirements in New Zealand and the European Union.
Legitimate Interests: To maintain the functionality, security, and integrity of our website.
- Age Restriction
Our services are intended for use by individuals who are at least 18 years of age. We do not knowingly collect personal information from individuals under this age. By using this website, you represent and warrant that you meet this age requirement. Any account found to be operated by a minor will be terminated immediately. - Digital Products, Delivery, and Waiver of Withdrawal
All games and virtual items provided on this website are classified as digital content.
Delivery Mechanism: Upon successful payment processing, digital content access is granted immediately and confirmed via an automated email sent to the address provided during checkout.
Execution of Service: By initiating the download, access, or use of any virtual items or game features, you expressly consent to the immediate commencement of the digital service and acknowledge that your right of withdrawal is lost once the service has been fully performed.
Waiver of Withdrawal Rights: In accordance with the EU Consumer Rights Directive (Article 16(m)), you acknowledge and agree that your right to a 14-day cooling-off period is waived upon the immediate delivery/access of the digital content. All digital transactions are final and non-refundable, except as required by applicable law or in cases of verified technical delivery failure.
- Intellectual Property and Limited License
Ownership: All content, including but not limited to game code, visual assets, music, character designs, and interface elements (collectively, the “Materials”), is the exclusive property of www.triotiletap.com.
Limited Usage Rights: By purchasing or acquiring virtual items, you are granted a limited, personal, non-exclusive, non-transferable, and revocable license to use these items strictly within the game environment.
Restrictions: You do not acquire ownership of any digital content. Any unauthorized reproduction, extraction, modification, distribution, or commercial exploitation of the Materials is strictly prohibited and constitutes a violation of our intellectual property rights.
- Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes set out in this policy, or as required by law (e.g., for taxation purposes in New Zealand or the EU). - Your Data Protection Rights and Dispute Resolution
Depending on your location, you may have the following rights regarding your personal data:
Right of Access/Rectification/Erasure/Object: You may request to access, correct, or delete your personal data.
Transaction Integrity: To protect against unauthorized transactions and ensure the security of our services, we utilize automated fraud detection systems. By using our services, you consent to the processing of technical data (such as IP address, device fingerprint, and transaction timestamps) for the purpose of verifying transaction authorization and preventing fraudulent chargebacks.
Exercise of Rights: To exercise these rights or to contact us regarding any transaction concerns, please contact us at connect@triotiletap.com. We encourage you to reach out to our support team directly before initiating any payment disputes, as we are committed to resolving technical issues promptly.
- International Data Transfers
As our operations are based in New Zealand, your information may be processed in jurisdictions outside of the European Economic Area (EEA). We ensure that such transfers comply with applicable data protection laws, providing appropriate safeguards for your information.