Welcome to Triotiletap. Please find below the answers to common enquiries regarding our digital entertainment services. These terms are governed by the laws of New Zealand and applicable European consumer protection regulations.
- General Enquiries
What is the nature of the games provided on Triotiletap?
We offer a curated selection of browser-based puzzle games. These are digital entertainment products designed for leisure and cognitive engagement. All game content is proprietary to Triotiletap.
Where is your company located?
Triotiletap is a registered business entity based in New Zealand.
Address: Floor 3, 45 Courtenay Place, Te Aro, Wellington 6011, New Zealand.
- Digital Content & Access
How do I access the digital games?
Upon successful completion of the transaction, you will be granted immediate access to the digital content via your account dashboard on our website. As these are digital assets, access is provided instantaneously once payment is processed.
What is your policy regarding withdrawal rights for digital content?
Under European Consumer Rights Directives (specifically relating to the supply of digital content not supplied on a tangible medium), by initiating the download or access of the game content, you expressly acknowledge and agree that your statutory right of withdrawal from the purchase expires once the digital content performance has begun.
- Payments & Billing
VAT-Inclusive Pricing Policy
All prices displayed on our website are final and inclusive of all applicable taxes. For customers residing in the European Union, the final price at checkout includes all applicable Value Added Tax (VAT) and regulatory fees. We operate on a transparent pricing model, ensuring that the total amount presented at checkout is the absolute final amount payable. You will not be subject to any additional duties, taxes, or hidden fees upon accessing your digital content. We take full responsibility for the proper declaration and remittance of all applicable taxes as required by law.
Billing Descriptor
To ensure your transactions are easily identifiable, your bank or credit card statement will reflect a charge labeled as www.triotiletap.com. We recommend retaining your order confirmation email for your records and for easy reference when reviewing your financial statements.
- Account & Technical Support
I am experiencing technical difficulties accessing my game. What should I do?
If you encounter issues, please contact our support team at connect@triotiletap.com or call us at +64 43848868. Provide your order reference number and a description of the issue so we may assist you promptly.
How can I manage my account details?
You may manage your account settings, including communication preferences and contact information, through your profile dashboard. Please ensure your contact details remain current to receive important updates regarding your access.
- Legal & Compliance
Tax Compliance and Regulatory Commitment
As a registered digital service provider based in New Zealand, we are committed to full regulatory compliance regarding our international operations. In accordance with European Union consumer and digital service regulations, we utilize automated tax calculation systems to accurately apply, collect, and report Value Added Tax (VAT) based on your specific location at the time of purchase. This “Delivered Duty Paid” approach guarantees that all tax obligations are handled on our end, providing you with a seamless and compliant digital experience.
6.How do you handle my personal data?
We are committed to maintaining the privacy of our users. Our data processing activities are conducted in accordance with the New Zealand Privacy Act 2020 and the European General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for comprehensive details on how we manage, store, and protect your information.
For any further assistance, please reach out to our team at connect@triotiletap.com.