This Refund and Return Policy outlines the terms governing digital product transactions conducted through www.triotiletap.com (the “Website”). By purchasing digital content from the Website, you (the “User”) acknowledge and agree to the following terms.
1.Nature of Digital Content
All products offered on the Website are digital in nature, including but not limited to virtual game items, puzzle packs, and in-game content (collectively, “Digital Content”). These products are delivered electronically via immediate access upon successful processing of payment. No physical goods are shipped.
2.Statutory Rights and Withdrawal
In accordance with the EU Consumer Rights Directive and relevant New Zealand consumer legislation (including the Consumer Guarantees Act 1993):
Statutory Rights: This policy does not exclude, restrict, or modify any rights or remedies you may have under applicable consumer protection laws, including guarantees regarding the quality and fitness for purpose of digital products.
Waiver of Withdrawal Right: By initiating the download or accessing the Digital Content, you explicitly consent to the immediate commencement of the service and acknowledge that you thereby lose your statutory right of withdrawal/cancellation. This consent is confirmed by you at the time of purchase via an affirmative action (e.g., ticking a checkbox) on the checkout page.
3.Finality and Refunds
Due to the nature of digital products, which cannot be returned once accessed, all purchases are generally final. We do not provide refunds for changes of mind, accidental purchases, or dissatisfaction with the gameplay experience. However, we are committed to ensuring a fair experience. If you believe your purchase is eligible for a refund due to a technical failure or a valid claim under local consumer law, please contact our support team.
4.Limited License to Use
Upon purchase, we grant you a personal, non-exclusive, non-transferable, and revocable limited license to access and use the purchased Digital Content for your personal, non-commercial entertainment purposes within the game environment. You do not acquire any ownership interest, title, or property rights in the Digital Content. All rights, title, and interest remain the exclusive property of the operator. Prohibited use includes copying, distributing, modifying, reverse-engineering, or commercially exploiting any creative assets.
5.Technical Issues and Support
We strive to ensure that all Digital Content is accessible and functions as described.
Duty to Report: Should you encounter a significant technical error that prevents you from accessing your purchased content, you must notify our support team at connect@triotiletap.com within 48 hours of the transaction.
Resolution: We will investigate all reported technical failures. If a legitimate, verified technical error is confirmed to be within our control, we may, at our sole discretion, offer a resolution including but not limited to technical support, digital content replacement, or a refund.
6.Account Security and Transactions
Users are responsible for maintaining the confidentiality of their account information. Any activity occurring under your account, including purchase authorization, is your sole responsibility. We monitor transaction patterns to ensure the integrity of our distribution system. Accounts involved in fraudulent activity or unauthorized manipulation will be subject to immediate termination.
7.Changes to Policy
We reserve the right to update this policy at any time. Any revisions will be effective immediately upon posting to the Website. Continued use of the Website after such changes constitutes your acceptance of the updated terms.
8.Contact Information
For any inquiries regarding this policy, please contact our administrative office:
Address: Floor 3, 45 Courtenay Place, Te Aro, Wellington 6011
Phone: +64 43848868
Email: connect@triotiletap.com